The organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.
Every organization relies on a mix of functions and services to provide the support essential to its core business operations. Ensuring that this support is available in the right form, at the right quality and for the right cost is the task of facilities management. In essence, facilities management is about taking control, freeing organisations to do what they do best while the facilities managers take care of the rest.
One of the FM’s primary responsibilities is providing and managing a range of services to his or her customers, that is the employees within the organisation. These services span the range from security and M & E, through cleaning and catering, to plants and landscaping. Increasingly such services are outsourced, in other words, purchased from and delivered by external suppliers.
Facilities management is responsible for making sure everything works harmoniously together, and the facility manager is responsible for keeping the facility alive. The term ‘facility’ refers to any range of establishments that serve a greater purpose such as providing goods and services.
Alternative services supply solutions are offered by a number of FM providers who focus specifically on the management of services that are delivered by sub-contractors . ‘total facilities management’ is another alternative, in which the provider takes on responsibility for the delivery and management of all required service lines.
The FM department in an organization is required to control and manage many environment and safety related issues. Failure to do so may lead to unhealthy conditions leading to employees falling sick, injury, loss of business, prosecution and insurance claims. The confidence of customers and investors in the business may also be affected by adverse publicity from safety lapses.
Roles of the facilities manager:
Ensuring corporate and cost effective environment for the occupants to function.
This is accomplished by managing: EHS (Environment, Health and safety) , Fire safety, Security, Maintenance Testing and Inspections, Building Maintenance, Cleaning , Operational, Space allocation and changes( fire safety arrangements, lighting levels, signage, ventilation, welfare arrangements)
FMS in Residential properties:
The FMS providers have gradually spread through the residential properties in the recent past. Housekeeping, Electrical maintenance, plumbing, land scaping, pest control, carpentry works, security services and legal compliances are a few of the many services that are being offered by the FMS providers.
Growth of business:
- The emergence of the realty business has influenced a significant growth in the number of FMS companies in the market.
- It has been observed that a lot of realty businesses are exploring the options of partnering with the FMS companies so that they have immediate access to the maintenance of the properties right from the initial stages of the construction.
- A lot of individuals living away from their respective properties have been approaching the FMS providers for all maintenance services in their absence.
- An effective and efficient service provided by the FMS providers are leaving a great impression on the property owners in the recent times. This strongly indicates that a collaboration between the property owners and the FMS providers is expected to witness a significant growth in the realty business.